Below you will find answers to our most frequently asked questions. Please careful read through them before sending us an email. Many of your questions may be answered here. We sincerely appreciate your help and thank you for being our customer!

Payment Methods

Q. What credit cards do you accept?
A. Credit cards accepted are Visa, MasterCard, Discover, and American Express. Call 1.800.497.3742

Q. Do you accept personal checks, money orders, or C.O.D. as payment?
A. Yes, just drop a check in the mail to 8205 Santa Monica Blvd. Suite 472 Los Angeles. Ca 90046

Q. Do you accept Visa or MasterCard ATM/Check cards?
A. Yes we do accept ATM/Check cards displaying the Visa or MasterCard symbol. They function similarly to a credit card but the money is deducted from your checking account.

Q. When will you bill my credit card?
A. We will not bill your credit card until your order actually ships or is ready to be shipped.

Q. Do you charge sales tax?
A. Only if you live in California.

Ordering

Q. Can I place my order by phone?
A. Yes. The internet is faster, secure and less prone to error, but you may call 1.800.497.3742 To talk to an "In house" customer service representative, call between 8am & 5pm

Q. I'm having trouble placing an order on your website. What should I do?
A .On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again.

Q. I did not receive my order confirmation or my shipping notification.
A. This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please email us customerservice@hbcprotocols.com so that we can make the proper adjustments.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 4:00pm Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.

Q: When I track my order it says "unable to track shipment" or "invalid tracking numbers"?
A: While you have received your shipment tracking number, UPS hasn't scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.

Q. Do you accept International orders?
A. Yes, we accept orders for all international destinations.

Q. How do I change my order?
A. email Customerservice@hbcprotocols.com and or call 1.800.497.3742 (Prompt 1 or 2) Please include your order number.

Product Questions

Q. I have a plethora of medical condition. Do you make recommendations?
A. No, nor do we diagnose medical conditions or diseases. Please contact your doctor or health care provider for that information.

Wholesale/Retail Accounts

Q. I own a gym, health food store, etc. and would like to enjoy some of the intrensic/extrinsic benefits of offering your research-grade nutraceuticals. Do I receive a discount or wholesale pricing for buying in larger quantities?

A. Yes, if you qualify. We do offer quantity discounts on "bulk buying". (45% on case minimum). Orders over 300 qualify for an additional 5% discount less shipping and handling. Email chris@hbcprotocols.com to establish a retail account.