Feedback Forum

I am extremely happy with the exceptional service I have received, along with the telephone call explaining the effects of the Symmetry Natural Lithium Spray. I am feeling much better and tryng to decide which mixture works best for me.

Thanks again!

Lee Ann S. Illinois
July 20, 2009


March 3, 2009


Dear HBC,

Wow! Your St. John’s Wort nasal spray really rocks! Thanks! I do not have clinical depression but with all the doom and gloom of the economy in which the media is constantly bombarding my head (and heart) with, I felt it might be a good time to give it a try, you know, to keep my moral up. I initially split a bottle with an office friend. Together our energy and positive outlook was greatly enhanced! We were quite surprised at how fast it worked (immediately got the giggles). It feels great!!! Don't know how long this little bottle will last sharing it with my girlfriend, but that's a whole other issue. Anyway, thanks again. Now if congress will only get behind Obama's stimulus package . . . . Is that asking too much?

Sincerely,

Sandra R.
Sr. Account Executive
LA, CA
February 9, 2009

Hi Jeff,

As a physician diagnosed with so called Bipolar Disorder, a chemical imbalance in the brain more scientifically called Brain Biochemical Uniqueness, I have found SYMMETRY extremely useful as I slowly transition from toxic pharmaceutical drugs to more natural biochemical supplements. Symmetry combines Lithium Orotate, GABA and Albumin allowing for a synergistic in a homeopathic nasal spray formulation. This allows one to obtain rapid non-toxic levels which in combination with other natural biochemical supplements can lead to mood stabilization as well as improved cognitive function. Lithium Orotate is much safer than pharmaceutical Lithium Carbonate as Lithium Orotate is active in the central nervous system allowing one to avoid the peripheral side effects such as weight gain, tremor, edema (swelling), impaired cognitive function and many other horrific side effects so common with Lithium Carbonate. Take care,

Dr. Paul V.
Nov. 18 2008

 

Hi Jeff,

I find hbc 5 HTP the most effective I have tried. 5 HTP is a must product for me for building serotonin. Without it, there is a huge difference in my mood. I never let myself run out of this product.

Lynn, Mississippi
Oct. 27,2008

Hi Jeff;

Yes, please send the HGH patches to 7xx Axxxx Dr.

Thank you so much for always having time for me when I call. You take the time to explain everything in detail and you make complicated info straight forward and practical. I really appreciate your efforts and always going to extra mile for me Jeff. I know that is your character to just be thorough honest genuine and always with your great sense of humour. You never seem to tire of me asking you the same question or needing details about every product. I always look forward to talking to you and learning and laughing at the same time. You are a gem. Jeff your efforts for me don't go unnoticed.. THANK YOU SO MUCH.

Bernadetta, Ontario, Canada
October 13, 2008

ballroomHI Jeff! Found out how sensitive I am to the Idebenone cream. I remember now your telling me how powerful it is. Wow! Now I use a little every AM. Here are some snaps of my latest ballroom copetition.

Thanks again,

Dororthy R,Florida
Sept 29, 2008

I have been taking Sleep for 4 weeks now. I have replaced the Clonazipam my doctor prescribed with it.  One pill before bedtime and I sleep 7 or 8 hours. I've tried every combination of herb: Valerian Root, Passion Flower . . . nothing keeps me asleep. This formulation works particularly well for me. Thanks.

Ted Moss, Cleveland, TN
August 4, 2008

Thanks for the sample of Confidence Rx. I just ordered some. I really enjoyed that extra drive it gave me.

Hopefully, it makes it here by my birthday, next weekend. I'm going to need it !!!!! I've tried other products before, horny goat weed . . . only to experience that speeded up, heart rushing effect. This product had none of that. And the HGH patches really burned all the fat off, while I was in Africa, and since I've got back. Everybody commented on how much body fat (specially around the stomach) I lost. Thanks again !

G.F., Hawthorne, CA
July 15, 2008

Hi HBC,

I must say I am pretty impressed with HBC; the products that I have bought have been excellent quality at an excellent price. What’s also impressive is how easy it is to buy stuff from your company from the UK. I find a lot of American supplement companies aren’t interested or slap on so much extra charge, and complicated procedure, as to make it not worthwhile. With your company, I just click a button and pay the same price as everyone else - it’s so simple and easy. Also, other American companies often don’t reply to emails where your company were quick and helpful. You deserve to prosper.

Kevin B.
United Kingdom
April 19, 2008

Both of my hips were so bad I couldn't stand or walk or sit. I was constantly in pain. I couldn't even bend down. Had a hard time carrying my purse. I could only shop in places where I had a shopping cart to lean on . I was in excruciating pain. My friend Vicki told me about your joint support. You all recommended I take the Omega with the JS. One week later 85% of the pain went away! I can definitely do my daily chores like vacuuming. I live on 5 acres so I need to walk a lot, I just couldn't do it before but now I can.

K.W. Arizona
April 14, 2008

Glad to hear of your rapid result. But, one week is too fast for the Joint Support to have such a profound effect. JS is a long term protocol for old used joints. Your pain was undoubtedly mitigated by the Omega Oils as they have the ability to go straight to the cox 1 and 2 receptor site where they assuage inflammation and pain.

Please send me more of the ultra potent seals. I have been applying the hgh patch on the right side of my face because the skin is just not as taught. It is under the right eye. This seems to help a lot. At first I thought it was the adhesive in the patch so I tried scotch tape but that wasn't it. it was not the same result. I wear them when I sleep. I get two days out of a patch.

Betsy N. Gretna, NE
February 16, 2008

Thank you for the daily reminders.
I greatly appreciate the helpful service.
Your products are excellent, as well.

Best wishes,

Michael
January 31, 2008

Anthony C.Four years ago I searched St. John's Wort, and I found a link to this site. Which was one of the best things in my life to just fall on my lap. I started to talk to Jeff, aka "The Book" to my friends, and he increased my knowledge dramatically. Customer service at this place has been awesome.

Now the quality of any of these products by far has blown everything I've tried out of the water. And for the herb/vitamin realm, brand is everything. If I ran out, didn't have enough cash, got something half decent at the health food store. It helped, but when I would re-up from HBC, I was just reminded of why I didn't buy anything else to begin with. And this has gone for any product I've tried.

With the help of the Jeff and such fine products, I went from an insanely depressed person, to someone who could function and who took control over his life. For the first time.

Jeff payed me 20 bucks to say all this, but it's all true.

Haha.. Jeff you can take that last part out. But that's my testimony... as biased as it seems almost. Is completely true. Thanks for the all help over these years.

Cya Jeff

Anthony C., Quakertown, PA
December 14, 2007

I started taking HBC Protocol's St. John's Wort back in 1997 after I saw the 60 minutes show with Dr. Johnson and Barbara Walters.

1. It helped me to loose 50 pounds. I felt so much better that I was able to start walking.
2. I went off all of the other meds. (just about every one on the market) because the side effects were horrific. I was chocking on my tongue with seizures.

St. John's has been a God send.

Thanks!

P. J., PEMBROKE PINES, FL
December 5, 2007

Dear HBC,

I wanted to thank you for your product. I recently purchased Hypericum Perforatmum II due to a moderate depression. I no longer feel like everything in my life is wrong, and that I am a victim to any of it. I no longer have intense mood swings, I have started working out at the gym and feeling able to maintain my program there, I start back to school in the fall to finish my bachelor’s degree I started when I was 18. (I am now 38), and I am finally happy for the most part in my relationship. I would have never had the energy, focus, or determination to do any of this without St John’s Wart. I did not want to go on any pills prescribed by a doctor, as I did not want the side effects. This product has changed my life. Thank you so much for your informational website.


Linda
Atlanta, Georgia
May 17th 2007

After dealing with HBC for a few different issues, I had to write this letter to show my appreciation to a company as good as HBC is.

I have suffered with depression for quite some time now. I always felt tired and moody and it never occured to me that I could be depressed. Facing each day was a challenge, and normal things like attending school seemed like an unreasonable chore. I began to look online at different things, and I came to the conclusion that I may be depressed.

After reaching this conclusion, I saw what the side effects of the RX meds were, and made a decision right then and there, that I would try everything I could that was natural, first, before advancing to the MAOI's, SSRI's, etc. I read about St. Johns Wort and decided to try it. I purchased a bottle and then found Clarocet. It sounded better so I purchased a bottle.

It was at this time, I spoke to the wonderful people on the live help line who informed me that what I was holding was a bunch of garbage compared to the wonderful, high-quality, standardized formula HBC offered. I immediately returned both bottles and purchased a bottle of HBC Hypericum Perforatum II.

I started taking it, and slowly saw a very weak change. I then spoke to Jared (who is wonderful!!!) who informed me that I could take 5-HTP with it, and it would help the ramp up to relief. I purchased a bottle and took both together.

WOW! What a difference. Literally within 3 days, I could see a HUGE difference. Life had a new meaning. I woke up in the morning happy, ready to face the day. The day seemed easier to get through, because the sun was shining, and I was able to enjoy it. I was no longer stuck in this one stage of my life, watching everything speed by. My appetite was more stable, I could sleep better, I enjoyed my family more, my mood swings lessened dramatically.

I slowly optimized those results by adding things like DMAE, B-Vitamins, etc. To get where I am now.

I feel like a new person, and it's all thanks to HBC Protocols.

Thanks

Justin H.  Florida
May 14th 2007

Unfortunately I am disabled . . . most hgh products I have tried are bs, I tried the pills and sprays, your product is the real thing. Thanks for your help.

Mark M. Hicksville, NY
October 6,2006

As a long term user of your brand of St Johns Wort for, what I presume is mild constitutional depression ( as opposed to a depression with identifiable external cause ), I am happy to report I no longer suffer from this painful condition. I became aware of a general improvement in mood and energy some four to six weeks into the treatment at the standard dose of one tablet three times daily. I have experienced no untoward side effects during some eight years of use, nor did I notice a decrease in effectiveness. As a physician I was unwilling to consider such "natural" remedy until a friend has shown me the appropriate literature, having read it I decided to try - I am glad I did. I hasten to add the medication is not recommended for severe, possible suicidal, depression.

B.S.,M.D.
September 29th 2006

To Whom it May Concern,

I don't know how I found you, it was probably some search engine for lithium. I saw something about lithium orotate with no side effects. Let me also say that it was pretty bad time in my life and my wife was about to leave me. I ordered a bottle of Symmetry and immediately started feeling better. So, I placed another order for 4 bottles and started taking it daily. After 3 months I asked my wife again and she said "Yeah, your better." So, here we are! Thank you.

Charlie K., Houston
September 24, 2006

Good morning, and thank you for your wonderful website.

After experimenting, I've found that SAMe is absolutely THE BEST for me, in combo with 5HTP (for appetite control it's working GREAT!) and
DMAE. At first, I thought the DMAE was not going to work, but thanks to your advice, I started on a much lower dosage and have grown to
really appreciate what it does for me. I was on prescription meds and its so good to feel un-numb.

SAMe is kind of expensive, but "Who cares!"

Also, please put me back on continuity for DMAE. I'm going to take one 500mg tablet daily. Please maintain the continuity for SAMe and 5HTP. This regime is soooooo much better than prescription antidepressants! Oh, I do have a question: Is it OK to take DMAE and Omega-3 fish oil?

I shared a dose of DMAE with a co-worker today, since he was curious about what it was doing for me. He's basically in the same boat as I am with life-long depression. Both of us early on in life took to self-medicating with alcohol and some other stuff that we of the hippie generation used to "experiment" with in the 60's and 70's and 80's and... and then wised up and cleaned up but still had the depression problem (and he had ADHD on top of that). Anyway, he's been jovially making fun of me for trying OTC "nuts and twigs" instead of prescription meds and telling me that "any placebo will work if you want it to". So, he tried a dose of DMAE out of curiosity. About 4 hours later, he came back and asked for the brochure on your company, which I was glad to share with him, and he also asked if he could borrow a few DMAE doses for the weekend until he could get a supply of his own. He said he'd been so productive and focused for the past three hours that he couldn't believe it. "Nuts and twigs" indeed. LOL!

Thanks for your help and advice!!!

L L, Florida

May 19th 2006

I cannot say thank you enough for all you are doing. You know what?

Companies like your will reshape the way people do business; I am dealing with a far away company, and all my problems are being solved easier than if I had to talk to a pharmacy down the street here.

The day will come when the companies with the best services will own the Internet. And you will certainly be among the leaders.

Thanks!

You can add this comment to the testimonials on your site.

Luiz da Silva
San Juan (Puerto Rico)

May 12th 2006
 


Wow! Got my first order of St John's Wort and Griffonia in record time! Thank you! Looking forward to emotional wellness without prescription antidepressants!

Linda. L
Florida

May 2nd 2006

Hi, I am an amateur pool player and I find that the Thea-Zen really helps me to stay calm So much so that I got to the top of a state tournament (top 16 of over 400 players) I was in the money!

Thanks,

G.W.
Illinois

April 26th 2006


To HBC Protocols:

My name is Sylvia. In February 2005 I experienced a traumatic incident by being carjacked and sexually assaulted at gun point. Within a few days, post-traumatic stress disorder (PTSD) ensued and has since been my experience. I am fortunate that after seven months, my recurring nightmares and flashbacks did cease. Unfortunately, however, I have continued to experience panic attacks.

Not wanting to pursue relief via medical prescriptions, I began investing many, many hours (by now, probably hundreds of hours) into reading about physiology, treatments, and natural supplements which could help alleviate my panic attacks and related severe depression. I simply did not want to go the typical route of dealing with my situations.

I soon began trying to raise my serotonin with some specific amino acid therapy formulas. Due to extreme nausea that I would encounter from greatly depleted serotonin, it took me approximately nine months to build up to a beneficial daily dosage of 300mg of the 5-HTP. (I was unaware at the time of your company's transdermal 5-HTP cream.)

After three weeks of the amino acid therapy (mid-February 2006), I decided to have my neurotransmitter levels tested. My serotonin, dopamine, and norepinephrine levels tested within the suboptimal category--which means, they're not normal and they're now not dangerously low. However, my epinephrine level showed to be at an 80% deficit.

In order to illustrate that deficit, imagine having only one quart of oil in an engine that normally requires five quarts of oil. It won't be long before the engine will begin to smoke and cease to function. Without sufficient intervention, a breakdown is inevitable.

I have been impacted in three major ways, as a result of the greatly depleted epinephrine levels: very, very low energy; greatly diminished stress management; and anger hypersensitivity. I am normally not given to anger. In a non-PTSD state, I usually am quite calm, even in very intense situations. However, since the incident, that's not been the case.

So, in desperation, somehow, I found your website and products. And, in continued desperation, I ordered the Symmetry nasal spray.

I received the product on a Monday morning. By noon, I had a panic attack. Up until using the Symmetry, I had never been able to return to a calm state (once an attack ensued) in less than an hour. In fact, an hour for my panic attack recovery time has been a short duration--in comparison to some of my more intense attacks.

When the attack began that Monday, I just returned from my lunch break. As soon as I parked my vehicle, the attack began with an normal fury. Because of the physical effects from the attack, I required approximately two minutes to walk less than fifty feet (to my desk). Once at my desk, I pulled the Symmetry out of a drawer and immediately administered a total of four sprays (two per nostril). My results: within five minutes, my nerves had calmed dramatically; within ten minutes, I was symptom-free. Several times since, I have experienced similar results in what I call "anger flares," with being able to calm down within only a few minutes of taking the Symmetry. And, on one very long and difficult night, the Symmetry helped me in preventing self-termination (suicide).

I have not retained my receipts on all of the products I have tested, in the effort to improve concerning my PTSD symptomology. However, I am sure a conservative amount would be $2,000-$3,000. My only regret concerning Symmetry is that I did not know about it much, much sooner.

--Sylvia, a very satisfied Symmetry consumer.

Beggs, OK
April 17th 2006


Dear Jeff,

I talked with you several weeks ago and you
recommended I take 5htp and dmae.  I have been taking
these two for several weeks now, and WOW, what a
difference!!  Thank you so much for taking the time to
talk with me.  Now I need some more 5htp.  Can I order
that through you again, or should I just go online and
place an order on the website?
 

C.M.  Cape Coral, Florida
13th March 2006

 

 

Dear HBC:

Normally I do not write letters but in this case, I just had to.   A few months ago I started using your products.

I was in a very bad state of depression and I was in this hole I couldn't get out of. I tried so hard, and it just was not going away on its
own. I decided to make an appointment with my doctor for anti-depressants, which I was very nervous about.  I researched the most
popular and I was really really sad about having to take that route. I am an avid runner and I was really concerned about what that
would do to my running and general outlook.  I also am the  single mother of 2 small children and even more important than my
running I felt constantly on edge and irritable with them.  My brain always felt "foggy" and I couldn't really focus - on anything!  I was
feeling horrible about everything.

One night it was really bad and I remembered being in a pharmacy once and over hearing  a woman telling the pharmacist she was
really worked and she said it worked better than her Prozac and
she hated Prozac. Even though that was 15 years ago, I always remembered that conversation.

To make a long story short, that night I somehow found your site.  After reading everything on the site, I decided to try YOU first before I went to a doctor.  I started with the St Johns Wort, Griffonia, and DMAE.  I thought that the investment was small enough, if it didn't
work I didn't lose anything.

I received my supplements, and in my head I wasn't expecting anything for 6-8 weeks. So I took them religiously, and less than two
weeks later I realized I was feeling GREAT. I didn't even put two and two together. I told my friend that day "Wow I feel so good today!    

I wish I felt like this every day" and she asked if she thought it was the supplements. Because it was so "quick" I remember thinking
WOW That worked FAST.  I have now added Keto DHEA to my daily doses.  The most important thing that has changed is I am not
even a little irritable anymore. I am more calm than I ever have been in my entire life. The best compliment I have ever had was
overhearing my 10 year old niece and my 6 year old daughter talking about me and she said "Your mom never yells!"   My kids can
totally tell a  difference with me.  Things just do not bother me like they used to, I just feel 200 percent better.

  I am so grateful for your products and how they changed my life. I know that sounds so crazy, but its true.  I feel like "Im on track" and I
  feel "focused".   The "fog" is gone. Thank you thank you thank you.

  T.S. , Bloomington  NY
  30th January 2006

 


Dear T.S. ,

 
 Congratulations on your continuing recovery. And, thanks for taking the time to relate your experience in such a heartfelt and articulate letter. Feedback like yours is what makes our work here at HBC Protocols such an intrinsically satisfying endeavor.

With your permission I would like to post your letter among the other testimonials. (With just your initials and city or state if you prefer). Perhaps your words will resonate for some other individual out there-- someone who could take heed of your vigilant/daily observance of regular exercise and the importance of bringing joy to their children, family and friends. 

  Yours in gratitude,
 

 

 Chris McMullen
  President
 HBC Protocols Inc
 chris@hbcprotocols.com
 

HI Chris,

    Absolutely!!! I would not mind you using my letter!!!!  YES Please just use my initials.   One of my employees (We've been friends since we were 4) just ordered from you, because I told her to and I am hoping it helps her too.  I tell anyone who will listen to me about your site and what I am taking.  I feel like I want everyone to feel like this!  I would be honored if you used my letter!!!  Thank you again, you have a lifetime customer !!!!!

Dear HBC,

My Mom lost her husband, my step-dad, on Christmas day at 5 pm and basically she just wouldn't leave the house, couldn't sleep, and when she could she woke up tired. Her doctor put her on Prozac and then Zoloft. The Prozac lasted a week. She had to go off of it because she felt like her blood was boiling and had a dry mouth. The Zoloft just didn't work. Desperate for a solution, she went on store bought St. John's wort which was pretty good. A start. I did some research and put her on your regular formulation which helped her about 85%. I then switched her to the formulation with B vitamins which was a perfect fix. I am happy to say that one year later she has gone off the SJW and after 10 days is doing great.  Thanks for everything.

 Sincerely,

Steve H
Ann Arbor Mi.
January 5th 2006

To whom it may concern,

 A letter carrier for the USPS I had incurred a severe accident (knocked off my feet) which left me with a severed ligament in the left arch of my foot. Many different doctors had me on painkillers for 2 to 3 years. Finally i had the good fortune to become a patient of and surgery by the world renowned orthopedic surgeon DR Mark Mierson, director of the orthopedic department of Mercy hospital in Baltimore City. This enabled me to walk again with much mitigation of pan. 

 Ten years later, after pain had returned to both free, (I was then 55 years old) x rays by Dr Miersons associate showed that bones were rubbing against other bones in the foot due to the lack of calcium and synovial lubrication--85% absent) and he offered the possibility of more surgery to fuse said bones. I was in a lot of pain, but had I done so, I would have lost lateral movement and I didn't want to walk like Frankenstein.

 Based on the recommendation of my brother and sister in law, I took HBC Protocols Joint Support for the arthritis in my feet and knee (85%no cartilage in each foot) after 6 months I experienced a noticeable improvement in that the pain had subsided substantially and was able to walk further and do much more activity wise. Later it was recommended that I try MSM for its additional benefits. (I have always had good hair and skin but soft nails) as it worked synergistically with the Joint Support. It took about 6 months but now I am taking just the MSM, 4 grams every day, and the pain has subsided substantially, 50 to 60% which is a blessing, believe me. I love this product. Thank you HBC!

 Joe Dobry
Westminster MD
October 19th 2005
I have been taking st johns wort for several weeks now and I'm pleased to report they are working for me!  I am so glad that I decided to use your company as I feel confident that yours are the best!  I have a question and I wondered if you could kindly answer this.  I take 3 tablets a day and I spread them out - morning, lunchtime and evening.  Do I really have to do this?  Can I take them all in one go?  How is it done in the clinical trials as I suppose that is what I should follow?
 
Kind regards
 
A.F.
 
 
           Dear A.
Glad to hear that you experiencing a positive result. Thank for the feedback.
 
The vast majority of studies for depression, were conducted by administrating 300 mgs of SJW three times per day. Interestingly, this protocol was initiated long before we learned that the elimination half life of one of the main actives of SJW known as hyperforin was about 8 or 9 hours. On the other hand the elimination of another active in SJW, Hypericin seems to be about 26.5 hours. That being the case some people, (myself included) take it all at once. After all, after six weeks it does build up in the system, inhibiting the reuptake of serotonin, norepinephrine, dopamine and GABA
 
Still, you are probably better off taking it three times per day, but some days that compliance isn't feasible. The choice is yours.
 
Hope this helps,
 
Healthfully Yours,
Jared
Customer Service
Jared@hbcprotocols.com

October 16th 2005

Hola"
    
Hi there!

 I just placed my third order with HBC......obviously I think your products
are remarkable. I've taken vitamins etc forever but the products from HBC really seem to
*work* amazingly well!

   Anyway...thank you for sending me the Lemon facial Cleanser with a prior
order!!!! I really like it a lot. I had also ordered the copper serum which
I think is quite effective. In the order I placed yesterday I order the DHEA
skin cream. I am curious...at night when using the products...do you use the
serum and the cream on top of it or the other way around?

   I am quite impressed...I had always used high end facial cleansers,
creams etc and Dr Perricone products......I think your products are better
and they are less expensive.....a great combo!

    I do think that HBC should offer samples of the skin products!!!!!  : )

        Please let me know about the order of the serum & cream.

BTW......my husband used to take Prozac a while back and hated it and has
been taking your St John's Wort and the Spray and they are terrific. We also
ordered the HTP this time.

             Thanks Alana!

               Wendy!

Wendy E.
Morelia, Michoacan. 
Mexico
October 6th 2005
 

                        I am a redhead with pale skin. I burn very easily. I ride my horse and
                        walk my dogs and practically live outside in the strong Southern
                       California sun. Your Ultra transdermal moisturizer/sunscreen IS THE BEST
                       SUNBLOCK I HAVE EVER USED! It goes on light and non greasy and one
                       application lasts an entire day!!! I don't know what spf it is, but it is
                       truly spectacular.

                      Occasionally I have had problems with deliveries (new batch/new labels...)
                      and have had to call and complain... Your customer service representative,
                      William, is a true asset to your company. He is friendly, informative,
                     professional and always manages to be polite and reassuring even when I am
                     frustrated! Give him a raise!

                     Sincerely,
                     Helen

                     Helen M, West Hollywood, CA
                   
                     23rd August 2005



                   Regarding your Thea-Zen. We have carried out a scientific study of your product in Pakistan, by highly respected
                   Psychiatrist (Prof.  Haroon Rasheed Chaudhry) of Sir Ganga Ram Hospital. See link for details of study, which shows  
                   excellent results of product. Scientific Study Thea-Zen
                   
                   M. Ahmad
                   Darsons Healthcare
                   Ichhra Lahore, Pakistan
 
                   26th June 2005


                  
                    Jared - As ever, thanks for your courtesy and professionalism. The pkg. arrived in yesterday's post, and I've re-posted it,         
                    unopened today at your request. 'Sorry for the hint of impatience on the phone yesterday, but.... We can't live without your  
                    products and will continue to be loyal, word-spreading customers. Your customer service efforts over the years have been exemplary.
                  
                    Sincere thanks, once more.
                 
                    Most Cordially,
                 
                   Lanny C, Florida
                   April 30th 2005
 


                   Chris,

                   I just wanted to say that your customer service department is wonderful especially on a FRIDAY!!!!
                   By the way I have promoted one of your employees so please go ahead and make that effective.
                   Jeff was kind enough to worry and make sure your product was taken in an appropriate fashion.
 
                   Thanks for hiring great people!
                  
                   Lisa W. Ames, IA
                   April 1, 2005

Hi,

I just wanted to say thank you because I am a happy customer for several years now. I always order St. John's Wort from you and recently one of your reps recommended your Thea-Zen. That stuff is great and I'm so glad I listened to his advice.

Now, my sister, who is also a long-time satisfied customer, is recommending I try your Kava Calm as I'm having trouble sleeping lately.

I hope it's as good as your other products.

Anyway, thanks again. I don't know what I'd do without you and your very informative website.

Ms. N Hnat, NJ
March 10, 2005


Hi Chris,

Just wanted to say thanks for all that coaching on the phone about how to successfully use the ultra patches. Although I generally follow directions pretty well, sometimes I overdo it and think if I use something five days a week, then using it seven days a week must be better. If I hadn't listened to you I am sure I would not be getting the full benefit of the Ultra Patches that I'm getting now.

Let me start from the beginning. I think your ultra patches work great. For the past few years following back surgery, I've had some back and leg pain after exercise and so I no longer continued to do regular exercise every day. I gained some weight as a result of this which made it even more difficult to exercise no matter how much I wanted to.

When I started on the patches I was very careful not to use them more than the recommended five days a week followed by the two days off and at the end of the month take a complete five days off before continuing them again. This way when I use them, the patches never fail to work for me because I have not build up an excess of the hgh in my body and don't an allergic reaction to it, which makes your body need more and more of it to work. Used correctly the recommended dosage works beautifully every time.

It has done wonders for me physically and psychologically. My self esteem is back and I look forward to the challenge of taking walks every day and other forms of physical exercise as well. It seems to work best for me if I cut the patches up and apply them where I am the most sore after walking. Then I remove them at night, get a good nights rest and reuse them the following day. If necessary I can always use 3 M tape over them which keeps them in place quite nicely.

Anyway, thanks again.

Your friend from NM,
J.K.
February 7, 2005

To whom it may concern,
Re: l-theanine

I came across the following information while researching L-Theanine (http://www.nnfa.org/services/science/bg_ltheanine.htm) "The D- enantiomer of theanine is found in variable amounts within tea leaves (black, green, and oolong) but the L- enantiomer is predominant. Prolonged exposure to heat promotes the conversion of L-theanine into D-theanine and also its degradation (1A). A recent study found that several commercial sources of "pure L-theanine" actually are 50:50 (racemic) mixtures of both D- and L-theanine (13A). The safety and efficacy of D-theanine or DL-theanine racemic
mixtures is unknown." Is your formulation only the L-enantiomer (L-Theanine) or do you use the racemic mixture, i.e., D+L-Theanine?

Thanks,
Rich
February 2, 2005

Dear Rich,

You are quoting from the Armstrong paper that compares Suntheanine to other sources of theanine. HBC's Thea-Zen is produced using only Suntheanine brand L-theanine, which has been certified to be of only the L-isomer. I have attached a few documents that should clarify the issue.  
1. Acceptable Structure/Function Claims (Word Doc)
2. Analysis of Derivatized and Underivatized Theanine Enantiomers (pdf)
3. L-Theanine Impostors Abound (Word Doc)

Please let us know if you have any questions or if we can be of any further assistance.

Sincerely,
Customer Service

Thank you for the additional information. Since I use other products from your company after doing what research I can, I am not surprised to learn that Thea-Zen is properly formulated with high quality components.

Rich

Many thanks to Jeff for taking so much of his time to explain a variety of options to best suit my family's needs, and for providing such great customer service. I am extremely impressed with your company and will continue supplying my family's vitamin and herbal supplements from you. I recommend HBC Protocols to all who are serious about their health.

Happy New Year,
E. E. - Dexter, MI
January 7, 2005

I received my order this morning.
It took two weeks, because you shipped by postal service, not by FedEx.
But it's OK, thank you.

Tjendaka - Indonesia
January 4, 2005


Wow! You have the best customer service I have ever seen!! Thanks and Happy Holidays

Marte H.,Plymouth MN
December 16, 2004

Uh, thank you for having my order at my door in 24 hours!

Have a wonderful holiday season!

Svenska J16
December 3, 2004

I'm becoming a bigger fan of Thea-zen as days go by. Seems to be a good mix with SJW because SJW has me happier in general but I'm still prone to becoming too stressed or hyper. So I take the Thea-zen when that becomes a problem and all of a sudden I notice I'm leveled off, you don't feel a pill kicking in or anything, just kind of back to a "normal" mood. I'm surprised more people don't know about it. Pretty thankful for you guys here in the aftermath of Canadian thanksgiving.

Darcy M., Canada
October 12, 2004

I am in good health--thanks to your products. I "love" the Thea-Zen; I already feel a difference. I typically react very quickly to medicines, supplements, etc. That's how I can easily judge if a product is effective or not; that's why I send everyone to your site.

P.S. Something else of great value to me about HBC is that I can get immediate and extensive information which I have come to trust implicitly. Keep up the great work that you're doing. You appear to be a service-oriented company that just happens to sell the best supplements, and I like that idea.

Vanessa B., Silsbee, TX
October 4, 2004

I started SJW from you guys a week ago today, after 3 weeks on store bought and doing some other things [a little better eating and exercise, less liquor and no marijuana] to improve my health since the start of August. Lately I've been noticing improvements literally every day. I started feeling more upbeat over the weekend, now anxiety's becoming less of a problem. Can't speak for a med after one week, but I'm impressed.

Thanks for your help.
D. M., Prince Edward Island, Canada
September 14, 2004

I wanted to share my experience with HBC and what has taken place since taking Hypericum Perforatum ll (St. John's Wort). I was led to this product after reading the book Hypericum and Depression by Bloomfield, Nordfors, and McWilliam. I am 55 yrs. old and have suffered from chronic depression my whole life. I am a recovering alcoholic of 14 yrs. After I began my recovery program my depression went to ultimate heights of recurrence with alot of suicide ideation that became unbearable. After psychiatric consultation and trial and error with 12 synthetic anti-depressants over several years, I read the above book and began SJW. I have been off all synthetics now for over 2 years and regularly use Hypericum Perforatum from HBC. The quality of the product is superb and a real God send. I am forever grateful. I must admit that I have a lifestyle of exercise, nutrition, friends, and anything else that will positively support healthy living. It is constant vigilance. Thanks HBC for your quality product and great customer service! Sincerely, 
SCC from Wa. State 
April 17, 2004

Dear SCC,

Wow! Congratulations on your continuing recovery. And, thanks for taking the time to relate your experience with both St John's wort and HBC Protocols in such a heartfelt and articulate letter. Feedback like yours is what makes leading this company such an intrinsically satisfying endeavor. Your letter will be posted at once, with the hope that more of the myriad of depressed individuals out there will seek, and achieve, the same degree of emotional support that you have. Here's hoping they also take heed of your vigilant/daily observance of good diet, regular exercise, and arguably the most important element of all, the company of good friends. 

Yours in gratitude,

Chris McMullen
President
HBC Protocols, Inc
chris@hbcprotocols.com

I have referred several friends to your site.  I have found you to be a very informative and reputable company to do business
with- glad to have found you.
Brenda W, Massachusetts
March 10, 2004

Hey Christopher!

 
I just re-ordered my SAM-e. I don't know how you did it, but it got here in only a few days....all the way to South Florida!
You and your company are just the best!!! I appreciate the great service and reliability.
Merry Christmas to you and yours! God Bless!
 S. Garlock, Florida
December 18, 2003

THANK YOU FOR HELPING ME BRING THIS INTO OUR LIVES. My friend, who has been diagnosed bipolar and on a variety of anti-depressant medication for almost a year, still experiences severe mood swings, depression with suicidal tendencies, sleeplessness, jumbled thoughts, anger and addiction. His current regime of Lexapro and Depakote have almost no effect, in fact, may be more harmful than good. In desperation I have been researching other options and came across Symmetry. I contacted customer service via email very late one night and was surprised to receive a response 30 minutes later, which was an indication of the type of service I would happily receive. I spoke to an extremely qualified gentleman named Jeff who gave me a breakdown of every ingredient, its function and how it specifically targets bipolar symptoms. I had the product overnighted, and within 10 minutes of application I could see a difference in my friend's responses. He said his thoughts "were quieter", allowing him to concentrate more. 10 minutes!! Not only is the product effective, the personalized customer service and guidance has been extraordinary.
Claudia, NYC
November 7, 2003

I just wanted to write you a quick note to say thanks for helping me to feel like myself again! I'm almost afraid to say it, but it seems the depression is practically gone. I still have an occasional "bad" day, but I have so radically improved from where I was at the beginning of the summer, it's unbelievable.

I just re-ordered a new supply of SAM-e. Am getting by on 2 per day...occasionally I'll take more during PMS week.  I also ordered more HGH patches.

Again, I THANK YOU from the bottom of my heart for helping me and for your personalized service. I have already recommended your company several times and will continue to do so. It just amazes me how many people will run to medication first, though. Several women I know have struggled with two or three kinds of anti-depressants over the past couple of months.....terrible side affects, etc. I have had no unpleasant side effects and feel better with each passing day!
S.Garlock, Florida
September 2, 2003

Since my father passed away three years ago I have experienced depression each year from around November until spring.  I have researched depression a great deal, so you can judge this e-mail as authoritative; as far as my life is concerned. In other words, I know what I am talking about.  I have tried three other brands of St. John's Wort and none gave me any relief.  I called a buddy of mine and he sent me a month supply of Wellbutrin.  I found your product on line and read about the quality control of it and I decided to try St. John's Wort one more time before I tried the pharmaceuticals.  After about three weeks on HBC Hypericum Perforatum I felt like a new person.  Actually, like my old self.  I was smiling and happy again.  Lots of times I would be happy and smiling for no reason, which I think is neat.  I actually ran out of the 280 tablets and thought everything would be fine, but the symptoms came back.  So, for me, there was the verification that: one, St. John's Wort really works and two, it matters the way it is prepared.  In other words I know St. John's Wort works but it has to be extracted properly.

I have ordered another bottle and plan to continue to taking it indefinitely.  I guess I just wanted  to thank you for offering a quality product.  It works and I believe your advertising statements about the quality control and production of the product are true. Thanks again.
W. Fisher, Virginia
May 29, 2003