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F.A.Q.
General Product Info:
What, if any, is the special/advanced technology
used in this formulation?
- 1. All Products are made in an FDA certified lab.
- A special state-of-the art air filtration system is used
to purify the air within the lab. The lab does not use any
compromising fluorescent lighting.
- All Products meet and often exceed FDA guidelines and
regulations.
- The water we use in all of our products is put through
a five-step reverse osmosis filter and then exposed to UV
light in order to insure that the water is pure and pH levels
are balanced.
- All Products are succussed 100 times per serial dilution
to fully activate all ingredients. Most manufacturers only
succuss 10 –15 times per serial dilution
- All Products are hand succussed to avoid potentially harmful
EMF’s. These are forms of radiation that are emitted
from all types of electrical devices and machinery.
- Many manufacturers use machinery to succuss or shake the
product in order to save time and money.
- All Products have many ingredients that are combined in
multiple potencies to activate strength and increase the
range of activity.
- All Products are tested to be hypoallergenic and non-carcinogenic.
- All Products contain glycerin and ethanol USP quality.
- All Products are tested for purity both before and after
manufacturing.
- All Products are carefully balanced for full efficacy
and effect and by years of intensive research.
General Company Info:
Payment Methods
Q. What credit cards
do you accept?
A. Credit cards accepted are
Visa, MasterCard, Discover, and American Express. Call 1.800.497.3742
Q. Do you accept personal
checks, money orders, or C.O.D. as payment?
A. Yes, just drop a check in
the mail to 8205 Santa Monica Blvd. Suite 472 Los Angeles.
Ca 90046
Q. Do you accept Visa
or MasterCard ATM/Check cards?
A. Yes we do accept ATM/Check cards displaying the Visa
or MasterCard symbol. They function similarly to a credit
card but the money is deducted from your checking account.
Q. When will you bill
my credit card?
A. We will not bill your credit
card until your order actually ships or is ready to be shipped.
Q. Do you charge sales
tax?
A. Only if you live in California.
Ordering
Q. Can I place my
order by phone?
A. Yes. The internet is faster,
secure and less prone to error, but you may call 1.800.497.3742
To talk to an "In house" customer service representative,
call between 8am & 5pm
Q. I'm having trouble
placing an order on your website. What should I do?
A. On a rare occasion, our
website may be experiencing difficulties receiving orders.
This could be a temporary situation outside of our control,
including problems with the customer's computer. Give it
a little time and revisit the site again.
Q. I did not receive
my order confirmation or my shipping notification.
A. This is usually due to a
couple of factors. There may have been a typo in your email
address that you submitted to us. Because our system is
automated and we would not recognize the mistake to correct
it, you would not receive your proper email notifications
for both the order confirmation and shipping notification.
Please email us customerservice@hbcprotocols.com so that
we can make the proper adjustments.
If you did receive an order confirmation but not a shipping
notification, please wait 24 hours to compensate for any
possible email difficulty. We ship all of our orders out
the same day if they are received prior to 4:00pm Eastern
Standard Time (Monday-Friday). After this designated cutoff
time, we will ship the following business day. We will then
notify you of your order tracking number via an email confirmation.
Q. When I track my
order it says "unable to track shipment" or "invalid
tracking numbers"?
A. While you have received
your shipment tracking number, UPS hasn't scanned your package
yet. Your package has shipped and we have sent you the notification-however,
it still takes the shipper a couple of hours after they
pick it up from our warehouse to scan every package into
their tracking system. Please allow some time before carefully
re-entering the shipment tracking number in the appropriate
area of our page.
Q. Do you accept International
orders?
A. Yes, we accept orders for
all international destinations.
Q. How do I change
my order?
A. Email Customerservice@hbcprotocols.com
and or call 1.800.497.3742 (Prompt 1 or 2) Please
include your order number.
Q. What is your return
policy?
A. All returns up to 21 days on unopened/sealed merchandise will be credited subject to shipping and handling, and 25% restocking fee.
Privacy Policy
Q. What is your Privacy
Policy? Will you sell my name and email address?
A. No! We do not
rent or sell our mailing list to 3rd parties. We only send
email and postal mail to those who have elected to receive
it from us. We will never give any information about you
to others without your express permission. Our site uses
forms in which you give us contact information (like your
name and email address) so you can place orders, request
information and support, and make product suggestions. We
use your customer information only when it will be important
for us to contact you regarding functionality changes to
our products, our Web site, and special offers we think
you'll find valuable.
Product Questions
Q. I have a plethora
of medical conditions. Do you make recommendations?
A. No, nor do we diagnose medical
conditions or diseases. Please contact your doctor or health
care provider for that information.
Wholesale/Retail Accounts
Q. I own a gym, health
food store, etc. and would like to enjoy some of the intrinsic/extrinsic
benefits of offering your research-grade nutraceuticals.
Do I receive a discount or wholesale pricing for buying
in larger quantities?
A. Yes, if you qualify. We
do offer quantity discounts on "bulk buying".
(45% on case minimum). Orders over 300 qualify for an additional
5% discount less shipping and handling. Email chris@hbcprotocols.com
to establish a retail account.
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