Frequently Asked QUESTIONS

Payment Methods

Credit cards accepted are Visa, MasterCard, Discover, and American Express. Call 1(800) 497-3742.

Yes, just drop a check in the mail to

HBC Protocols Inc.
P.O. Box 712445
Los Angeles, CA 90071

Yes we do accept ATM/Check cards displaying the Visa or MasterCard symbol. They function similarly to a credit card but the money is deducted from your checking account.

We will not bill your credit card until your order actually ships or is ready to be shipped.

We will not bill your credit card until your order actually ships or is ready to be shipped.

Have More Questions?

Feel free to give us a call at (800) 497-3742. Are product specialist are available Monday through Friday 5am till 6pm. Or you can always email us and we will get back to you shortly.


Yes. The internet is faster, secure and less prone to error, but you may call 1.800.497.3742 To talk to an “In house” customer service representative, call between 8am & 5pm PST.

On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer’s computer. Give it a little time and revisit the site again.

This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please email us.

While you have received your shipment tracking number, FEDEX hasn’t scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.

We accept orders for all international destinations except the Middle East

Email us at or you can call us at (800) 497-3742

All returns up to 21 days on unopened/sealed merchandise will be credited subject to shipping and handling, and 25% restocking fee.

All wholesale sales are final. Barring damaged goods, we do not accept returns or issue refunds.

Other Questions

We do not rent or sell our mailing list to 3rd parties. We only send email and postal mail to those who have elected to receive it from us. We will never give any information about you to others without your express permission. Our site uses forms in which you give us contact information (like your name and email address) so you can place orders, request information and support, and make product suggestions. We use your customer information only when it will be important for us to contact you regarding functionality changes to our products, our Web site, and special offers we think you’ll find valuable.

No, nor do we diagnose medical conditions or diseases. Please contact your doctor or health care provider for that information.

Yes, if you qualify. We do offer quantity discounts on “bulk buying”. Orders over 300 qualify for an additional discount less shipping and handling. Email us at or you can call us at (800) 497-3742